QUINN WALKER COMMITMENT TO CUSTOMER CARE
The overall responsibility for the development of our quality improvement programmes and customer care/quality management culture within the company, rest with the whole management team.
Our programme to date has focused on improving the environment in which our Security Officers work and the way in which we manage our personnel. This has resulted in improvements in staff retention, and a greater management awareness of factors which normally affect staff turnover. We believe that on-going improvements in this area are vital, as it is understood that it is the performance of the assignments security team, that has the greatest impact on our customers perception of our service.
We recognise the importance of consistency of effort throughout our company, in maintaining customer satisfaction and constant improvement. Obtaining the active involvement of all our employees is paramount and, we believe, that once the correct quality processes of selection, screening, training and management of assignments is achieved, the Security Officer will be motivated to perform duties to an exceptional level at all times and therefore, this is our aim.
To support our ideal of providing our customers with the service we promise, we adhere to our Quality Improvement and Constant Improvement Cycle guidelines. |
